Refund policy
Return & Refund Policy
Thank you for shopping at Voyage Coffee™. This Return & Refund Policy outlines how to initiate a return or exchange for items purchased from [www.voyagecoffee.com] (placeholder — replace with final domain).
Returns
We accept return requests within 14 days of receiving your order.
To be eligible for a return, your item must be unused, in its original condition, and returned in its original packaging.
To start a return, please contact us at support@voyagecoffee.com (placeholder — replace with final email) before sending your item back. Returns sent without prior authorization may not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If your return is approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Please note that original shipping costs are non-refundable.
Damaged or Defective Items
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos or videos of the product
If approved, we will gladly provide a replacement or refund at no additional cost.
Cancellations
Orders may be cancelled within 12 hours of purchase.
After this period, your order may already be processed or shipped and can no longer be cancelled.
Customs & Import Duties
Voyage Coffee™ is not responsible for any customs duties, import taxes, or additional fees charged by your local customs authority.
If you have questions regarding customs charges or possible refunds of duties, please contact your local customs office.
Contact Us
If you have any questions regarding returns or refunds, we're happy to help.
Voyage Coffee™ Customer Support
📧 support@voyagecoffee.com (placeholder)
We aim to respond to all inquiries within 24–48 business hours.